Return policy

If for any reason your purchase does not meet your expectations, you can easily return it.

Returns are allowed subject to the following conditions:

• As soon as possible, at the latest within 14 working days, and only with the original purchase receipt or invoice.

• The item must be undamaged and in the original box. Only unbox the product in order to determine the nature, characteristics and functioning of the product. You may handle and inspect the product as you would in a store. To process a return quickly and correctly, it’s important that you first let us know about the return by sending us an email.

After MonitAir BV receives the item, the amount paid including shipping will be refunded within 7 working days. You must pay the costs of returning the product.

Return shipments are at the buyer’s risk, meaning MonitAir BV is not liable for damage to or loss of returned items. For this reason, always ask the post delivery service for a tracking code, and keep it in a safe place.

For more information, read our general terms and conditions of sale.

Warranty policy

MonitAir uses measuring devices from various reputable and medically-certified companies. The warranty on these measuring instruments can be found in the manufacturer’s information, which you will find in the boxes of the measuring instruments.